Frequently Asked Questions
- How do I contact the Board office? Will I be able to speak directly with a Board member?
- What are the differences between sales prices, appraisals, and assessments?
- How do I file a complaint against an appraiser?
- I need to renew my registration, but I haven't received my renewal form. What do I need to do?
- My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
- I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my registration?
- Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
- My address and/or name has changed. What do I need to do to notify the Board?
1. How do I contact the Board office? Will I be able to speak directly with a Board member?
You may reach the Board office by phone at 804-367-2039 (Licensing Section) or 804-367-8552 (Board Office), by FAX at 1-866-826-8863, or by e-mail at REAppraisers@dpor.virginia.gov.Additionally, if you have information that you would like to mail to the Board, please send it to:
Real Estate Appraiser Board
Department of Professional and Occupational Regulation
9960 Mayland Drive, Suite 400
Richmond, VA 23233
The Board members do not work in the Board office. They come into the Board offices for Board meetings and hearings, but are not here on a daily basis.Board office staff members can answer your questions and are trained to process all information that comes into the Board office. Please do not contact Board members directly.
3. What are the differences between sales prices, appraisals, and assessments?
Sales price is the actual price a buyer pays for a particular property. An appraisal is a detailed single property valuation, and may be obtained any time throughout the year. Appraisals can have a variety of purposes, such as for mortgage loan, sale, home equity loan, and real estate valuations. An assessment is a mass appraisal of property as of January 1 each year for tax purposes. Assessments are based on large numbers of sales that are analyzed to determine values for large groups of similar properties.
4. How do I file a complaint against an appraiser?
Appraisers are required to comply with Board regulations and the Uniform Standards of Professional Appraisal Practice. If you believe an appraiser may have violated state regulations or federal standards, you may file a complaint with DPOR's Regulatory Programs and Compliance Section.
5. I need to renew my license, but I haven't received my renewal form. What do I need to do?
Send in the renewal fee, make checks payable to the Treasurer of Virginia, and include your license/certificate number on your check. Please complete the Name/Address Change Form if you have moved or changed your name. Mail this information to:
Real Estate Appraiser Board
Department of Professional & Occupational Regulation
9960 Mayland Drive, Suite 400
Richmond, VA 23233
You CANNOT continue to practice in Virginia after your license has expired.
6. My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
No. The Board's regulations provide a 30-day period after the expiration date in which a license may be renewed without penalty (therefore, your payment is actually 31 days late). Staff cannot waive the fee. Board regulations state that if the requirements for renewal of a license, including receipt of the fee by the board, are not complete within 30 days of the expiration date, a reinstatement fee is required.
7. I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my registration?
Yes. Board regulations state that failure to receive the renewal notice does not relieve the licensee of the obligation to renew.
8. Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
The date the application or renewal was received in the agency determines whether it is on time, not the postmark date. If the renewal fee is received after the due date, you will be required to pay the reinstatement fee. If the reinstatement fee is received after the due date, you will be required to reapply for licensure, meeting all current requirements.
9. My address and/or name has changed. What do I need to do to notify the Board?
Many Boards allow you to update your ADDRESS using Online Services, so login to your personal profile to see if this is an option for your license type. The alternative is to complete, print, sign, and submit an Address Change Form to the Board office by mail. Unless updated online, all Address Change Forms must be received by the Board in writing. When providing a post office box as the mailing address, it must be accompanied by the physical address.
To report a NAME CHANGE: complete, print, sign, and submit a Name Change Form to the Board office. All name changes must be received by the Board in writing. Individual name change requests must be accompanied by a copy of a marriage certificate, divorce decree, court order, or other official documentation that verifies the name change.