Frequently Asked Questions
- How do I contact the Board office? Will I be able to speak directly to a Board member?
- Where can I find information about how the board interprets a specific regulation?
- How do I become a waterworks/wastewater works operator apprentice?
- I need to renew my license, but I haven't received my renewal form. What do I need to do?
- My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
- I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my license?
- Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
- My address and/or name has changed. What do I need to do to notify the Board?
How do I contact the Board office? Will I be able to speak directly to a Board member?
You may reach us by phone at (804) 367-8595 (Licensing Section) or (804) 367-2648 (Board Office), by FAX at (866) 350-5354, or by e-mail at WaterWasteOper@dpor.virginia.gov. Additionally, if you have information that you would like to mail to the Board, please send it to:
Board for Waterworks and Wastewater Works Operators and Onsite Sewage System Professionals
Department of Professional and Occupational Regulation
9960 Mayland Drive, Suite 400
Richmond, VA 23233
The Board members do not work in the Board office. They come into the Board offices for Board meetings and hearings, but are not here on a daily basis. Board office staff members can answer your questions and are trained to process all information that comes into the Board office. Please do not contact Board members directly.
Where can I find information about how the board interprets a specific regulation?
Guidance documents, including Board Interpretations and Policies, are available at the Virginia Regulatory Town Hall: http://www.townhall.virginia.gov/L/GDocs.cfm?boardid=17.
How do I become a waterworks/wastewater works operator apprentice?
The apprenticeship program, conducted through the Department of Labor and Industry, provides an opportunity for high school students age 16 or older to become eligible for the Class IV waterworks and wastewater works operator exams. You must contact the Department of Labor and Industry directly to receive information regarding becoming an apprentice.
I need to renew my license, but I haven't received my renewal form. What do I need to do?
Send in the renewal fee, make checks payable to the Treasurer of Virginia, and include your license number on your check. If you have had a change of address, include a letter with your new address. Mail this information to:
Board for Waterworks and Wastewater Works Operators and Onsite Sewage System Professionals
Department of Professional & Occupational Regulation
9960 Mayland Drive, Suite 400
Richmond, VA 23233
You CANNOT continue to practice a regulated profession in Virginia after your license has expired.
My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
No. The Board's regulations allow a 30-day grace period in which a license may be renewed without penalty (therefore, your payment is actually 31 days late). Staff cannot waive the fee.
I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my license?
Yes. Board regulations state that failure to receive the renewal notice does not relieve the licensee of the obligation to renew.
Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
The date the application or renewal was received in the agency determines whether it is on time, not the postmark date. If the renewal fee is received after the due date, you will be required to pay the reinstatement fee. If the reinstatement fee is received after the due date, you will be required to apply as a new applicant, meeting all current requirements.
My address and/or name has changed. What do I need to do to notify the Board?
Many Boards allow you to update your ADDRESS using Online Services, so login to your personal profile to see if this is an option for your license type. The alternative is to complete, print, sign, and submit an Address Change Form to the Board office by mail. Unless updated online, all Address Change Forms must be received by the Board in writing. When providing a post office box as the mailing address, it must be accompanied by the physical address.
To report a NAME CHANGE: complete, print, sign, and submit a Name Change Form to the Board office. All name changes must be received by the Board in writing. Individual name change requests must be accompanied by a copy of a marriage certificate, divorce decree, court order, or other official documentation that verifies the name change.