Tradesmen Frequently Asked Questions
General Questions
- How do I contact the Board office?
- When I call the Board office, will I be able to speak directly with a Board member?
- How do I go about filing a complaint against a tradesman?
- I need to renew my license/certificate, but I haven't received my renewal form. What do I need to do?
- My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
- I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my license?
- Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
My address and/or name has changed. What do I need to do to notify the Board?
Continuing Education Questions
- Who must complete continuing education?
- How much continuing education is required?
- How often must these continuing education hours be completed?
- What does the continuing education course have to cover?
- Where can I find a course to take? Who offers the courses?
- I cannot find a course near me, or I am out-of-state. How can I complete the continuing education requirements?
- I have taken courses by a particular provider, but I do not see them on the list. Will the courses offered by that company/provider count toward my required continuing education?
- Do I have to take a test as part of the continuing education requirement?
- Once I have taken the course, do I need to notify the Board office that I have completed the continuing education requirements for my license?
- I took the class last week, but when I called the Board office to make sure you received my continuing education information, I was told there was no information on my record. Why?
- I have been an electrician/plumber/HVAC worker/gas fitter for 20 years. Is there a grandfather provision for me?
- I have been working in this trade for so many years, why do I have to take continuing education now?
- My tradesman license has plumbing and gas fitting. Do I have to complete continuing education for both of them?
- I hold journeyman and master tradesman licenses. Do I have to complete twice the continuing education?
- I contacted several of the providers on the list and, even though only three hours on continuing education for my trade is required, they are offering classes that are 5, 10, or more hours long. Why?
- I contacted one of the providers, and they said that they do not offer classes to the public. Are they allowed to do that?
- I contacted one of the providers and the phone was disconnected or it did not appear they were still offering classes. What should I do?
- What happens if I do not complete the continuing education?
- I have maintained my tradesman license even though I am retired. Is there a special status, such as inactive or retired, so that I can keep my license without completing continuing education?
How do I contact the Board office?
You may reach the Board office by phone at 804-367-8511 (Licensing Section) or 804-367-2224 (Education Section), by FAX at 1-866-430-1033, or by e-mail at tradesmen@dpor.virginia.gov.
If you have a question regarding licensing issues, renewal, application status, etc., please contact the Licensing Section at (804) 367-8511. If you have a question regarding continuing education providers, how to become a provider, or other questions relating to education, please contact the Education Section at (804) 367-2224. Additionally, if you have information that you would like to mail to the Board, please send it to:
Board for Contractors
Department of Professional and Occupational Regulation
9960 Mayland Drive
Richmond, VA 23233
When I call the Board office, will I be able to speak directly with a Board member?
No. The Board members do not work in the Board office. They come into the Board offices for Board meetings and hearings, but are not here on a daily basis.
Board office staff members can answer your questions and are trained to process all information that comes into the Board office. Please do not contact Board members directly.
How do I go about filing a complaint against a tradesman?
Contact the Regulatory Programs and Compliance Section.
I need to renew my license/certificate, but I haven't received my renewal form. What do I need to do?
Complete required education, send in the renewal fee, make checks payable to the Treasurer of Virginia, and include your license/certificate number on your check. Mail this information to:
Board for Contractors
Department of Professional & Occupational Regulation
9960 Mayland Drive
Richmond, VA 23233
You CANNOT continue to practice in Virginia after your license/certificate has expired.
My renewal payment was one day late and I have always paid on time. Can you waive the late fee?
No. The Board's regulations provide a 30-day period after the expiration date in which a license may be renewed without penalty (therefore, your payment is actually 31 days late). Staff cannot waive the fee.
I did not renew on time because I didn't receive my renewal card. Do I still have to pay a late fee or reinstate my license?
Yes. Board regulations state that failure to receive the renewal notice does not relieve you of the obligation to renew.
Does the Board office use the date of receipt or the postmark date to determine whether an application or renewal was received on time?
The date the application or renewal was received in the agency determines whether it is on time, not the postmark date. If the renewal fee is received after the due date, you will be required to pay the reinstatement fee. If the reinstatement fee is received after the due date, you will be required to reapply, meeting all current requirements.
My address and/or name has changed. What do I need to do to notify the Board?
Many Boards allow you to update your ADDRESS using Online Services, so login to your personal profile to see if this is an option for your license type. The alternative is to complete, print, sign, and submit an Address Change Form to the Board office by mail. Unless updated online, all Address Change Forms must be received by the Board in writing. When providing a post office box as the mailing address, it must be accompanied by the physical address.
To report a NAME CHANGE: complete, print, sign, and submit a Name Change Form to the Board office. All name changes must be received by the Board in writing. Individual name change requests must be accompanied by a copy of a marriage certificate, divorce decree, court order, or other official documentation that verifies the name change.
Who must complete continuing education?
Beginning January 1, 2008, all tradesmen must complete continuing education in order to renew their licenses. Tradesmen with the trade designation of plumbing, electrical, HVAC, and/or gas fitting must complete continuing education. The only exception is certified backflow prevention device workers, who are not currently required to complete continuing education for renewal.
How much continuing education is required?
Tradesmen must complete continuing education as follows:
- Plumbers--3 hours
- Electricians--3 hours
- HVAC workers--3 hours
- Gas Fitters--1 hour (1 hour total for NGF, LPG, or GFC licenses)
- Certified Elevator Mechanics--8 hours *
- Certified Water Well Systems Providers--8 hours *
*Certified elevator mechanics and certified water well systems providers should contact the Licensing Staff at 804-367-8511 if they need information on continuing education requirements for their certificates/licenses.
How often must these continuing education hours be completed?
All continuing education requirements must be fulfilled during the two-year term of the license. If your license expires December 31, 2012, you must complete the required continuing education hours for your license before December 31, 2012. The next cycle for your license will be January 1, 2013, through
December 31, 2014 (the next expiration date of your license), during which the continuing education requirements for your license must be fulfilled.
What does the continuing education course have to cover?
The continuing education course must cover a subject directly related to the current edition of the code that is specific to your trade. For example, electricians must complete a course covering the National Electrical Code; plumbers must complete a course covering the International Plumbing Code; HVAC workers must complete a course covering the International Mechanical Code; and gas fitters must complete a course covering the International Fuel Gas Code.
Where can I find a course to take? Who offers the courses?
The course must be completed through a Board-approved provider. A list of the Board-approved providers is available on the Board web page Education & Exams tab. The list is continuously updated as new providers are approved, so check back often to see if new providers in your area have been added to the list.
I cannot find a course near me, or I am out-of-state. How can I complete the continuing education requirements?
While the Board-Approved Provider List shows the location of each of the providers, that is not necessarily the location of the course. Some of the providers travel to various locations, while others offer their courses online or through correspondence courses. You would need to contact the individual providers to find out the locations of their courses. Online providers are denoted on the list as providing online courses.
Also, if you have several months or more before your license expired, you may wish to wait to take the course because the list is continuously being updated as new providers are approved by the Board. By waiting a few months, you may find a provider has been approved that is closer to your area. The important thing is to complete the continuing education before your license expires.
I have taken courses by a particular provider, but I do not see them on the list. Will the courses offered by that company/provider count toward my required continuing education?
Only approved courses offered by approved providers count toward the continuing education requirement. If you have a provider that you have taken courses through that you would like to see on the list, you should contact that provider and encourage them to apply for approval. The course must cover code updates, and the provider must meet the Board's requirements. The provider can contact the Board's education staff at 804-367-2224.
Do I have to take a test as part of the continuing education requirement?
Only correspondence and online providers must offer a test at the end of their courses. Providers who teach their courses in traditional classroom environments are not required to administer a test, but they may choose to do so as an assessment of understanding of course topics.
Once I have taken the course, do I need to notify the Board office that I have completed the continuing education requirements for my license?
All Board-approved providers are required to transmit rosters electronically from each course to the Board office. This information is then transferred to your license record to document that the continuing education requirements have been completed. We do highly recommended that you keep some type of documentation from the course (i.e., a certificate of completion, if provided, or other type of proof) in case there are any questions regarding whether or not you completed the course requirements.
I took the class last week, but when I called the Board office to make sure you received my continuing education information, I was told there was no information on my record. Why?
Providers have seven days after course completion to transmit course rosters to the Board office. Once received, it takes several days for Board staff to process the rosters. Therefore, it may be two to three weeks before we have record of your course. We recommend you do not contact the Board office to check on your continuing education. Instead, keep the documentation referenced above and be prepared to submit it when you renew your license if you receive a letter from the Board office requesting proof of completion of continuing education coursework.
I have been an electrician/plumber/HVAC worker/gas fitter for 20 years. Is there a grandfather provision for me?
There is no grandfather provision for continuing education. All tradesmen who wish to maintain their licenses must complete the continuing education requirements for their licenses.
I have been working in this trade for so many years, why do I have to take continuing education now?
The Board instituted mandatory continuing education in order to ensure that all tradesmen are up-to-date on code changes. By requiring continuing education of all tradesmen, the Board can continue to fulfill its mission of protecting the health, safety, and welfare of the public by making sure that tradesmen are aware of code changes, and can also help tradesmen by helping them to avoid inadvertently violating new code requirements that they may not have been aware of otherwise.
My tradesman license has plumbing and gas fitting. Do I have to complete continuing education for both of them?
Yes, if you have more than one designation on your license, you must complete continuing education for each designation.
I hold journeyman and master tradesman licenses. Do I have to complete twice the continuing education?
No. If you have, for example, a journeyman electrical and master electrical license, you only have to complete three (3) hours of continuing education on the National Electrical Code. The same would apply to the other trades, with just one update course on the applicable code.
I contacted several of the providers on the list and, even though only three hours on continuing education for my trade is required, they are offering classes that are 5, 10, or more hours long. Why?
It is up to the provider how long to make the class. Some providers choose to do a more extensive overview, or choose to include additional topics in their curriculum. The Board requires a minimum of 3 contact hours (or 1 hour for gas fitters), and only grants 3 credit hours (or 1 credit hour for gas fitters), regardless of how long the course is. It is completely your decision which class you choose to take.
I contacted one of the providers, and they said that they do not offer classes to the public. Are they allowed to do that?
Yes. Some providers choose to offer classes only to their employees or to members of a specific organization. Regardless of who they choose to offer the class to, they must meet the Board's requirements for the class.
I contacted one of the providers and the phone was disconnected or it did not appear they were still offering classes. What should I do?
Please contact another provider on the list to find a provider who offers a course that you can take, but also please notify the Board office so that staff can attempt to contact the provider to determine whether or not they should be removed from the list. The Education Staff can be reached at 804-367-2224.
What happens if I do not complete the continuing education?
Your license will not be renewed if you do not complete the continuing education. The regular renewal and reinstatement regulations apply to fulfillment of the continuing education requirements. You have a 30-day grace period after the expiration date on your license to submit payment and proof of continuing education. Please note that this grace period is to allow extra time for completing the renewal requirements only; your license is still considered expired and you cannot engage in the trade work. If you do not complete both requirements within 30 days of the expiration date on your license, you must pay an additional fee to reinstate your license and complete the continuing education. If the fee and/or continuing education information are not submitted within one year, you must apply for a new license and meet then-current eligibility requirements.
I have maintained my tradesman license even though I am retired. Is there a special status, such as inactive or retired, so that I can keep my license without completing continuing education?
No. The Board does not have an "inactive" or "retired" status for its licenses. If you do not complete the requirements, you will be unable to renew your license.